Last updated: August 30, 2026

Thank you for shopping at Serenus Digital.

Thank you for choosing Serenusdigital.in, operated by Serenus Technologies Solutions Pvt. Ltd.

We aim to provide reliable digital business card and online business solutions to our customers.

As our products and services are primarily digital and subscription-based, the following Return and Refund Policy applies to purchases made through SerenusDigital.in.

1. Digital Products and Services

SerenusDigital.in provides digital products and services, including digital business cards, online profiles, website-related services, subscriptions, software features, and other digital solutions.

A refund may be considered in the following situations: The payment was successfully completed but the purchased service could not be activated due to a technical issue caused by SerenusDigital.in. The same transaction was accidentally charged more than once. A payment was deducted but the corresponding order or subscription was not successfully created. A refund is specifically approved by Serenus Technologies after reviewing the circumstances of the request. Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Purchases

Refunds generally will not be provided for: Change of mind after purchasing a digital product or subscription. Failure to use the purchased service. Failure to provide required information or content for service setup. Incorrect information provided by the customer. Subscription periods that have already been activated or partially used. Requests to cancel after the service has already been delivered or made available. Third-party charges, payment gateway charges, domain charges, hosting charges, or other external services where applicable.

4. Subscription Cancellation

Customers may request cancellation of a subscription before the next billing or renewal cycle, where applicable. Cancellation will normally prevent future renewals but does not automatically qualify the customer for a refund for the current subscription period.

5. Refund Request Process

To request a refund, customers should contact our support team with: Registered name Registered email address or mobile number Order or transaction details Date of payment Reason for the refund request Relevant payment confirmation or transaction reference Our team may review the account, payment, and service status before making a decision.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the transaction. The time required for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution.

7. Duplicate Payments

If a customer is charged more than once for the same transaction, the duplicate payment may be eligible for a refund after verification. Customers should contact our support team as soon as possible with the relevant transaction details.

8. Service Issues

If you experience a technical problem with your SerenusDigital.in account or purchased service, please contact our support team before requesting a refund. We will make reasonable efforts to investigate and resolve legitimate technical issues.

9. Changes to This Policy

Serenus Technologies Solutions Pvt. Ltd. reserves the right to modify or update this Return and Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

10. Refund Review Process

After receiving a refund request, our team may review: The payment transaction. The customer's account. The purchased product or subscription. Activation and usage records. Technical issues reported. Applicable third-party services. The reason provided for the refund.

We may contact the customer for additional information where necessary. A refund will only be processed after the request has been reviewed and approved.

1. 根据您的规格或明确个性化的商品供应.

2. 根据其性质不适合返回的货物供应迅速恶化或过期日期.

3. 由于健康保护或卫生原因不适合返回,并且在交货后未封印的商品.

4. 货物供应,根据其性质,在交付后不可分地与其他物品混合.

我们保留在我们自行裁量下,拒绝返回未符合上述返回条件的任何商品的权利.

只有定期价格的商品才能退款.不幸的是,出售的商品无法退款,如果适用法律不允许,则您可能无法接受退款的豁免.

返回货物

您承担返回货物给我们的成本和风险.您应将货物发送到以下地址:

Bangalore, Karnataka, 560078 India

我们不能对返回货物中损坏或丢失的商品负责.因此,我们建议提供保险和可追踪的邮件服务.我们无法在实际收到货物或收到返回交货的证明的情况下退款.

联系我们

如果您对我们的退款政策有任何问题,请联系我们:

By email: support@serenusdigital.in