Last updated: August 30, 2026

Thank you for shopping at Serenus Digital.

Thank you for choosing Serenusdigital.in, operated by Serenus Technologies Solutions Pvt. Ltd.

We aim to provide reliable digital business card and online business solutions to our customers.

As our products and services are primarily digital and subscription-based, the following Return and Refund Policy applies to purchases made through SerenusDigital.in.

1. Digital Products and Services

SerenusDigital.in provides digital products and services, including digital business cards, online profiles, website-related services, subscriptions, software features, and other digital solutions.

A refund may be considered in the following situations: The payment was successfully completed but the purchased service could not be activated due to a technical issue caused by SerenusDigital.in. The same transaction was accidentally charged more than once. A payment was deducted but the corresponding order or subscription was not successfully created. A refund is specifically approved by Serenus Technologies after reviewing the circumstances of the request. Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Purchases

Refunds generally will not be provided for: Change of mind after purchasing a digital product or subscription. Failure to use the purchased service. Failure to provide required information or content for service setup. Incorrect information provided by the customer. Subscription periods that have already been activated or partially used. Requests to cancel after the service has already been delivered or made available. Third-party charges, payment gateway charges, domain charges, hosting charges, or other external services where applicable.

4. Subscription Cancellation

Customers may request cancellation of a subscription before the next billing or renewal cycle, where applicable. Cancellation will normally prevent future renewals but does not automatically qualify the customer for a refund for the current subscription period.

5. Refund Request Process

To request a refund, customers should contact our support team with: Registered name Registered email address or mobile number Order or transaction details Date of payment Reason for the refund request Relevant payment confirmation or transaction reference Our team may review the account, payment, and service status before making a decision.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the transaction. The time required for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution.

7. Duplicate Payments

If a customer is charged more than once for the same transaction, the duplicate payment may be eligible for a refund after verification. Customers should contact our support team as soon as possible with the relevant transaction details.

8. Service Issues

If you experience a technical problem with your SerenusDigital.in account or purchased service, please contact our support team before requesting a refund. We will make reasonable efforts to investigate and resolve legitimate technical issues.

9. Changes to This Policy

Serenus Technologies Solutions Pvt. Ltd. reserves the right to modify or update this Return and Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

10. Refund Review Process

After receiving a refund request, our team may review: The payment transaction. The customer's account. The purchased product or subscription. Activation and usage records. Technical issues reported. Applicable third-party services. The reason provided for the refund.

We may contact the customer for additional information where necessary. A refund will only be processed after the request has been reviewed and approved.

1. O fornecimento de mercadorias feitas segundo as suas especificações ou claramente personalizadas.

2. O fornecimento de mercadorias que, de acordo com a sua natureza, não são adequadas para a devolução, deteriora-se rapidamente ou quando a data de expiração tiver terminado.

3. O fornecimento de mercadorias que não sejam adequadas para devolução por motivos de protecção da saúde ou de higiene e que tenham sido desenseladas após a entrega.

4. O fornecimento de mercadorias que, após a entrega, de acordo com a sua natureza, sejam inseparavelmente misturadas com outros artigos.

Reservamo-nos o direito de recusar a devolução de qualquer mercadoria que não satisfaça as condições de devoluções acima, a nosso exclusivo critério.

O reembolso de mercadorias em venda não é possível, mas pode não ser aplicável se não for permitido pela legislação aplicável.

Retorno de mercadorias

É responsável pelos custos e riscos da devolução das mercadorias para nós.

Bangalore, Karnataka, 560078 India

Não podemos ser responsabilizados por mercadorias danificadas ou perdidas em remessa de devolução. Portanto, recomendamos um serviço de correio seguro e rastreável.

Contate-nos

Se tiver alguma dúvida sobre a nossa Política de Devoluções e reembolsos, por favor contacte-nos:

By email: support@serenusdigital.in